The Impact of Management Styles on Organizational Effectiveness in the Nigerian Hotel Industry: Employees Perceptions on Goal Attainment, Efficiency and Innovation

This study examines the relationship between management style and organizational effectiveness in the Nigerian hotel industry with employee emphasis on goal attainment, efficiency and innovation. The study investigated the impact of transformational, transactional, autocratic, participative, servant and laissez-faire styles organizational performance outcomes. An explanatory cross-sectional design approach that combined survey and interview data obtained from hotel managers and staff with operational performance indicators to provide qualitative and quantitative insights was used in this study. Data from the study was analyzed using SPSS, descriptive statistics, correlation and regression analysis. The findings from regression result revealed that transformational, participative and servant management styles are most effective for long term organizational success in Nigerian hotels. These styles foster engagement, creativity and alignment with organizational goals and are consistent with prior studies. While, transformational and participative management styles were the most prevalent, especially in chain hotels. Servant management style was emerging as a preferred style in luxury hotels focused on service excellence. Transactional management style showed a strong positive effect and valuable for ensuring efficiency and compliance highlighting its relevance in maintaining process discipline in Nigerian hotels. However, its negative association with innovation suggests that excessive reliance on rules and rewards may affect creativity. Autocratic management style may offer short term control and goal attainment during time of challenges or crisis situation but undermines employees moral and innovation on a long run and was more common in independent hotels. Laissez-faire management style was detrimental across all dimensions, indicating its incompatibility with service-intensive hotel industries. The study recommends that hotel managers should be flexible and adaptive by applying situational and balanced management style approach were each is most effective in order to improve employee performance, enhance service quality, promote innovation and increase overall organizational effectiveness in the organization.