Agbi, Ejokwu Sampson1; Prof. A. C. Ezirim2& Prof. O. A. Onuoha3 DOI: 10.5281/zenodo.19368005 SSR Journal of Artificial Intelligence (SSRJAI) The study focuses on AI-Powered chatbots and customer loyalty of deposit money banks in Rivers State, Nigeria. The aim of study Read More …
Tag: Customer Satisfaction
Research on the Impact of Service Recovery Strategies on Consumer and Firm Performance
Jian Ma School of Economics and Management, Southwest Petroleum University, ChengDu, China,610500 Abstract: This paper systematically studies the impact of service recovery on consumer and firm performance. By combing the concept, theoretical basis and related literature of service recovery, this Read More …
