The Impact of E-Government Platforms on Administrative Efficiency in Northwest, Nigeria

E-government refers to the application of modern information and communication technologies, especially web-based internet platforms, by governments to deliver information and services to citizens and businesses in a more efficient and accessible manner. Its primary objective is to enhance service quality while expanding opportunities for public participation in democratic institutions and decision-making processes. E-government serves as a major driver of progress in the twenty-first century by enabling the provision of high-quality, cost-effective public services and strengthening the relationship between citizens and the state. A critical dimension of e-government lies in its ability to improve interaction and engagement between government and citizens.  The study assesses the impact of e-government on government practices and presents a generally-applicable framework for analysis towards ensuring public administrative efficiency for better service delivery.

The study examines e-government within the context of public administration theories and practices as a transition into a new digital era. It argues that key contemporary issues surrounding e-government in public administration include the administrative interface particularly the interaction between people and computer systems in governance the management of digital administrative processes and procedures, and the emergence of virtual organizations, exemplified by online government systems. The study conclude that E-governance has significantly improved administrative efficiency by fundamentally changing how government activities are carried out. Traditional methods, which rely heavily on manual paperwork and physical records, are often slow, inefficient, and susceptible to mistakes and duplication. By digitizing records and automating workflows, e-governance creates more organized and coordinated processes. The study recommends that Governments must focus on developing dependable, secure, and scalable digital infrastructure to enable smooth e-governance services. This infrastructure should include fast internet connectivity, data centers, and cloud computing capabilities, particularly targeting rural and underserved communities.